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Elements and Performance Criteria

1. Identify work requirements
   • Review work orders to identify requirements including site characteristics and specific requests in accordance with company requirements
   • Identify clients' needs and expectations accurately in accordance with work order and company requirements
   • Identify hazards and control risks in the work site in accordance with legislative, occupational health and safety (OHS) and company requirements
2. Organise equipment and materials
   • Estimate equipment, personal protective equipment (PPE) and materials requirements in line with past usage and current work order(s) in accordance with company requirements
   • Access equipment, materials and suitable PPE required for the work order in accordance with company requirements
   • Check operational effectiveness of application and access equipment in accordance with manufacturers' specifications and company requirements
   • Select and use suitable PPE in accordance with manufacturers' specifications and OHS and company requirements
3. Allocate work orders
   • Develop a schedule of work orders to be completed within the specified time and budget in accordance with client, legislative, OHS and company requirements
   • Allocate work orders taking into account available staff skills, preferences, capabilities and licences held in accordance with legislative and company requirements
   • Communicate schedule and work orders and associated instructions to staff in accordance with company requirements
   • Confirm receipt and understanding of schedule and work order instructions in accordance with company requirements
4. Provide training and assessment opportunities
   • Identify skill gaps of staff in accordance with company requirements
   • Encourage staff to seek clarification and feedback on work performance and training needs and opportunities in accordance with company requirements
   • Provide relevant training opportunities to meet identified skills gaps and to provide for continuous improvement in accordance with company requirements
   • Arrange assessment opportunities to enable staff to gain formal recognition of skills in accordance with company requirements
5. Monitor performance
   • Monitor performance of work orders systematically to ensure meeting of client expectations, environmental, legislative and company requirements
   • Identify performance issues and follow up promptly in accordance with company requirements
   • Reallocate work as required to meet client and company requirements

Required Skills

Refer to Evidence Guide

Evidence Required

The evidence guide identifies the requirements to be demonstrated to confirm competence for this unit Assessment must confirm ability to use appropriate skills and knowledge to organise and monitor pest management operations efficiently and effectively Assessment of performance should be over a period of time covering all categories within the range statement that are applicable in the working environment

Critical aspects of competency

Accurate identification of the hazards and risks associated with pest management

Accurate identification of work requirements

Clear communication of work requirements

Compliance with company and legislativeregulatory requirements

Appropriate allocation of work and staff

Provision of appropriate equipment and material supplies

Provision of suitable training development and assessment opportunities

Knowledge needed to achieve the performance criteria

Knowledge and understanding are essential to apply this unit in the workplace to transfer the skills to other contexts and to deal with unplanned events The knowledge requirements for this unit are listed below

Estimating workloads

Budgeting

Product knowledge including manufacturers specifications for products being used

Safe pesticide application techniques

OHS legislation and procedures

Applicable regulations codes of practice and industry advisory standards

Emergency response procedures

Injury dangerous occurrence and incident reporting requirements

Work order specifications

Company policies and procedures

Company management structure and reporting procedures

Specific skills needed to achieve the performance criteria

To achieve the performance criteria some complementary skills are required These are

interpersonal communication

team leadership

planning and organising work

monitoring

negotiation

contingency management

reading and comprehending work orders and documenting the allocation of work orders

performing the mathematical calculations required for estimating the time to complete work orders and to allocate the work orders evenly amongst staff

communicating clearly and concisely using written and verbal modes

requesting advice or further information

seeking and receiving feedback

working on an individual basis and within a team

sourcing organising and recording information

customer service

Other units of competency that could be assessed with this unit

Competence in this unit may be assessed in conjunction with

PRMPMB Implement a pest management plan

PRMPM07B Implement a pest management plan

PRMPMB Plan and schedule pest management operations

PRMPM29B Plan and schedule pest management operations.

Resources required to assess this unit

The following resources should be available

access to a suitable work site or venue

access to suitable equipment and pesticides

access to personal protective equipment

access to equipment operating manuals and MSDS

access to plain English version of relevant statutes and procedures

work order instructions work plans and schedules and policy documents

access to relevant databases and information

assessment instruments including personal planner and assessment record book

Gaining evidence to assess this unit

For valid and reliable assessment of this unit the competency should be a demonstration of a service that involves the allocation of labour and materials under normal industry operating conditions or if this is not practicable in a simulated work environment

The competency should be demonstrated over a period of time and observed by the assessor

The competency is to be demonstrated in a range of situations which may include customerworkplace interruptions and involvement in related activities normally experienced in the workplace

Supplementary evidence may be obtained from relevant written correspondence with existing and potential clients This information must be relevant by showing evidence of the candidates work performance

Other forms of gaining evidence such as through oral questioning and hypothetical situations scenarios may be used to supplement but not substitute for the practical demonstration of competence

Key competency levels

There are a number of processes that are learnt throughout work and life which are required in all jobs They are fundamental processes and generally transferable to other work functions Some of these are covered by the key competencies although others may be added

Information below highlights how these processes are applied in this competency standard

	Perform the process			Perform and administer the process		Perform administer and design the process
How can communication of ideas and information be applied						Communicate with management and client to ensure all information gathered is appropriate to work order outcomes
How can information be collected analysed and organised						Gather and analyse all information to ensure activities to be conducted meet all legislation and work order requirements
How are activities planned and organised						Plan and organise all work tasks in accordance with regulatory legislative and company policy
How can teamwork be applied						Provide support and constructive feedback to team members on performance within work order
How can the use of mathematical ideas and techniques be applied						Calculate equipment and materials usage to meet scheduled work order requirements
How can problemsolving skills be applied						Assess and analyse work order resource requirements and plan to overcome unnecessary duplication of demand for similar resources
How can the use of technology be applied						Record information about equipment and manufacturers specifications for future use

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Range Statement

The range statement links the required knowledge and organisational and technical requirements to the workplace context. It describes any contextual variables that will be used or encountered when applying the competency in work situations. It allows for different work practices and work and knowledge requirements as well as for differences between organisations and workplaces. The following variables are listed alphabetically and may be present for this particular unit.

Clients may include:

body corporate

building supervisor

company/organisation

environmental health officer

executive housekeeper

maintenance manager

owner

person in control of work processes

property agent/manager

tenant.

Company requirements may include:

access and equity policy, principles and practice

business and performance plans

client communication procedures

client confidentiality procedures

client service standards

communication channels and reporting procedures

company goals, objectives, plans, systems and processes

company issued identification badge/card/pass

company policy and procedures

defined resource parameters

dress and presentation requirements

duty of care, code of conduct, code of ethics

emergency response and evacuation procedures

employer and employee rights and responsibilities

establishing operator identity with client

maintenance procedures for equipment and PPE

OHS control procedures (e.g. health and safety plans, job plans, job safety analysis, risk assessments, safe operating practices/procedures, safe work instructions, work method statements, safe system of work statements)

OHS policies and procedures

personnel practices and guidelines

policies and procedures relating to own role, responsibility and delegation

quality and continuous improvement processes and standards

records and information systems and processes

training (induction and refresher) materials

work site access security clearance procedures.

Environmental requirements may include:

clean-up, containment and/or isolation

company policies and guidelines

emergency chemical spill control measures

environmental protection agency and government departments (e.g. agriculture, emergency services and national parks and wildlife) regulations and guidelines

hazardous materials handling

local government regulations/bylaws.

Equipment may include:

broom

bunding material

camera

dishes or bowls

drills

dusters

electrical extension leads

elevated work platforms

equipment decontamination materials

flexible light

flushing agents

generators

hoses

injectors

knives

ladders

magnifying glass

measuring jug

mirrors

probes

safety harnesses

sand and other absorbent materials

screwdrivers

shovels and rakes

sounding, moisture and movement detectors

specimen bottles

spray equipment

torches

trays

waste disposal containers.

Hazards may include:

allergic reactions to chemicals, pests and/or equipment, including latex allergies

biological and animal waste

bites and stings

blood and blood-stained products

confined/restricted spaces

contaminated clothing, materials and/or equipment

damaged or inappropriate equipment

dust and fibres

electrical hazards arising from cables, electrical fittings (switches and lights) and untested electrical equipment

environmental impact

fatigue

fire

gas

heights

inadequate lighting and ventilation

infectious and zoonotic diseases e.g. scabies/Q fever

manual handling techniques including awkward and repetitive postures

mobile/vehicle hazards around plant and vehicles

moving and/or unguarded parts

noise

occupational violence and bullying

poor personal hygiene practices

spill, splash and spray

underfoot conditions e.g. slippery, uneven and rough surfaces

work environment temperature extremes

work in isolated/remote environments.

Legislative requirements may include:

Australian Standards, quality assurance and certification requirements

award and enterprise agreements

industry advisory standards and codes

relevant Commonwealth/state/territory legislation and local government regulations which affect company operation:

anti-discrimination and diversity

building codes

chemical controls

chemical registers/manifests

consumer protection legislation

dangerous goods Acts and regulations

dangerous goods code

declared pest (plant and animal) reporting

environmental protection issues

equal employment opportunity

freedom of information

industrial relations

motor and commercial vehicle(s) transportation

motor licence and endorsement regulations

OHS Acts and regulations

privacy

public health

trade practices

workplace consultative arrangements.

Manufacturers' specifications may include:

emergency response resources

equipment operational manuals

government publications

instructional guides

material safety data sheets (MSDS)

other resources supplied by the manufacturer (such as laminated cards, notices and wall posters) in work sites or vehicles

product labels

safety instructions pre-printed on equipment.

Materials may include:

building components

chemicals

cleaning products

flammable products

pesticides

registered AGVET products

physical barriers

sealing components.

Occupational health and safety* (OHS) requirements may relate to:

allergic reactions (contact dermatitis, etc)

animal management/control procedures

communication devices for remote and isolated locations e.g. mobile phone, two-way radio, etc

dermatoxicological control and prevention measures

emergency procedures for eye and skin contact, inhalation and ingestion of toxic substances

hazard identification and risk assessment mechanisms

health surveillance and monitoring (e.g. regular blood testing)

hierarchy of hazard control procedures

industry advisory standards

information provided by national registration authority for chemical approval and state government authorities e.g. agriculture, environment protection, health and primary industry

injury and dangerous occurrence reporting

national and industry codes of practice

OHS control procedures (e.g. health and safety plans, job plans, job safety analysis, risk assessments, safe operating practices/procedures, safe work instructions, work method statements, safe system of work statements)

routes of entry and potential symptoms of exposure from chemicals

safe work practices for equipment, PPE and chemical storage including interpretation of MSDS and hazardous substance information e.g. long latency periods

safety training, induction and refresher training

selection and use of PPE and clothing appropriate to the hazard

up-to-date electrical test and tag compliance

use of chemicals in accordance with MSDS

use of residual current devices

use, storage and maintenance of equipment in accordance with manufacturers' specifications and equipment operating manuals

withholding periods and spray drift.

* Also known as workplace health and safety

Personal protective equipment (PPE) may include:

air-line and self-contained respirators

breathing respirator - full-face and half-face

chemical impervious gloves

chemical resistant aprons

communication equipment

contaminated clothing bag

cradles

drinking fluids

dust masks

eye protection e.g. safety glasses, goggles

eyewashes and showers

face shield (splash-proof)

First Aid kit appropriate to the task and location

hair nets

hard hats

high-visibility vests/clothing

long pants

noise protection

non-slip safety shoes/boots

overalls, coveralls or other chemical protective clothing

prodding/probing sticks and rods

safety harness

sharps containers

soap and towel

sunscreen

tongs

torch

washable sun hats

wet-work protective clothing.

Schedules may include:

charts and wall-mounted planning boards

computerised or paper-based

to-do lists

work diary.

Training may include:

attendance at a formal training session

demonstration

on-the-job instruction

self-paced learning packages

structured feedback.

Work order information may include:

access to work site including timing of access and access and egress points

budget allocations

completion times/dates

job requirements and tasks

legislative and local government requirements

OHS requirements and emergency response procedures

resource requirements - equipment and materials

specific client requirements e.g. noise control, sensitivity of occupants to pests and/or management, relationships with other customer activities, dress and presentation requirements

use of signage and barriers

work schedules

work site contact person(s)

working in isolated and remote locations.

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